Returns & Exchanges Policy
Thank you for shopping at Euro Candy Box. If something is wrong with your order, we are here to help. Please review the full return and exchange policy below:
1. Eligible Products
We accept returns for defective or non-defective products under the following conditions:
- The product must be new, unopened, and in its original packaging.
- For health and safety reasons, opened or consumed food items cannot be returned.
2. Return Period
You have 14 days from the date of delivery to request a return.
3. How to Request a Return
To initiate a return:
- Contact our customer service at: sales@eurocandybox.com
- Provide your order number and the reason for your return.
- We will send you the necessary instructions based on your location.
4. Return Fees
Return shipping fees depend on the reason for the return:
- If the product is defective, damaged, or incorrect → Return shipping is covered by Euro Candy Box.
- If the customer wishes to return an item for personal reasons (change of mind) → Return shipping is at the customer's expense.
No processing or restocking fees apply.
5. Refunds
Refunds are issued to the original payment method within 15 days after the returned item is received and inspected.
6. Exchanges
Exchanges are allowed for new and unopened products. Please contact us before sending anything back.
7. Non-returnable Items
- Opened or consumed products
- Final sale or clearance items
Contact
If you have any questions about returns or exchanges, please contact us at:
sales@eurocandybox.com
Euro Candy Box – Rue de la Libération 11, 4800 Verviers, Belgium
This return policy applies to orders shipped to Belgium, the United States, and Canada. Conditions may vary depending on the country of return shipment.