Returns & Refund Policy
Last updated: 19th of February 2026
Right of Withdrawal
Customers have the right to return their purchase within 14 days from the date of delivery.
Return Conditions
Returned products must meet the following conditions:
- Products must be unopened
- Products must be in their original packaging
- Products must be in perfect condition and not expired
For hygiene and food safety reasons, opened or consumed food products cannot be returned.
Return Procedure
Before returning any product, customers must contact us by email at:
Email: info@eurocandybox.com
DL Conception
Registered company in Belgium
Company registration number: 0742.925.572
VAT number: BE0742925572
Registered office: Rue de la Libération 11, 4800 Verviers, Belgium
We will provide detailed return instructions.
Return address:
DL Conception
Rue de la Libération 11
4800 Verviers
Belgium
Return Shipping Costs
Return shipping costs are free of charge. A prepaid return label will be provided.
Refunds
Once the returned items have been received and inspected, refunds will be processed within 7 to 14 days using the original payment method.