Terms & Conditions

Terms & Conditions

These Terms and Conditions govern all sales made via EuroCandyBox.com (operated by DL Conception SRL). By placing an order, you expressly accept these Terms. Please read them carefully.

1. General Information

Seller: DL Conception SRL (EuroCandyBox.com) – Rue de la Libération 11, 4800 Verviers, Belgium – VAT BE 0742.925.572
Email: info@eurocandybox.com

2. Products & Availability

We strive to present accurate product information and images. Packaging, labels and specifications may change. In case of discrepancy, the label on the delivered product prevails. Sales are subject to availability; if an item is unavailable, we will offer an alternative or refund.

3. Customer Account & Data

  • Customers must provide accurate billing and shipping information. We are not responsible for delivery issues caused by incorrect details.
  • Personal data is processed to fulfil orders, respond to requests, prevent fraud, and improve services, in accordance with our Privacy and Cookie Policies.

4. Ordering

  • Minimum order value: $55.
  • Acceptance of these Terms is mandatory to finalize and pay for any order.
  • After checkout, you will receive an email confirmation with order details and total price including shipping.

5. Prices & Taxes

  • Prices are shown by default in USD (other currencies may be available). Prices exclude shipping unless stated otherwise.
  • International orders may be subject to customs duties, import taxes, brokerage or handling fees that are not included in our prices. These charges are determined by local authorities and are payable by the customer.
  • Prices may change due to supplier or logistics conditions; the price applicable is the one displayed at the time of order.

6. Payment

  • Payment is due at checkout. Orders are prepared once payment is confirmed.
  • PayPal and other secure methods may be offered (subject to availability and provider terms).
  • For wire transfers (where available), processing delays may apply before dispatch.

7. Shipping, Delivery & Customs

We ship worldwide from Belgium using bpost and selected international carriers, including DHL Express when applicable.

7.1 Customs Duties, Import Taxes & Customer Responsibilities

Mandatory Acceptance

By placing an order on EuroCandyBox.com, you acknowledge that you have read, understood and accepted these Terms and Conditions. Acceptance of these Terms is mandatory before an order can be completed.

Importer of Record

For all shipments delivered outside the European Union, the customer acts as the Importer of Record and is solely responsible for complying with all import laws, regulations, restrictions and licensing requirements applicable in the destination country.

This includes, but is not limited to:

  • Customs duties
  • Import VAT or sales taxes
  • Customs brokerage fees
  • DHL (or other carrier) clearance fees
  • Government inspection fees
  • Storage charges
  • Any additional customs-related costs required by the destination country.

These charges are not included in the product prices or shipping charges displayed on EuroCandyBox.com.

EuroCandyBox does not determine, collect or control these charges.

Any duties or fees collected by DHL or another carrier are collected on behalf of the customs authorities, not on behalf of EuroCandyBox.

Customer Obligations

The customer agrees to:

  • Pay all customs duties, taxes and import-related charges requested by the customs authorities or the carrier.
  • Respond promptly to any communication from customs or the carrier.
  • Provide any documents required for customs clearance.
  • Ensure that the ordered products may legally be imported into the destination country (including restrictions relating to food products, age limits or licensing requirements).

Failure to comply with these obligations is solely the customer's responsibility.

Refusal to Pay Customs Charges

If the customer refuses to pay customs duties, import taxes, brokerage fees, clearance charges or any other mandatory import costs, the shipment shall be considered refused by the customer.

Such refusal does not constitute:

  • Cancellation of the order;
  • Failure to deliver by EuroCandyBox;
  • Non-delivery of the goods;
  • A product not as described;
  • Any breach of contract by EuroCandyBox.

EuroCandyBox shall be deemed to have fulfilled its contractual obligations once the goods have been correctly dispatched to the delivery address provided by the customer.

Returned Shipments Following Customer Refusal

If a shipment is returned because the customer:

  • Refuses delivery;
  • Refuses to pay customs duties or taxes;
  • Refuses to complete customs clearance;
  • Fails to provide requested customs documentation;
  • Fails to respond to the carrier or customs authorities;
  • Abandons the shipment.

EuroCandyBox reserves the right to deduct from any refund all costs incurred, including but not limited to:

  • Original shipping charges;
  • Return shipping charges;
  • Customs clearance costs;
  • Carrier administration fees;
  • Storage charges;
  • Customs processing fees;
  • Any other expenses resulting directly or indirectly from the customer's refusal or inaction.

Only the value of the returned products, received back in resalable condition, may be eligible for refund after deduction of all applicable costs.

Customs Delays, Refusals and Seizures

Customs authorities may inspect, delay, hold, refuse, seize, confiscate or destroy shipments at their sole discretion.

EuroCandyBox has no control over such decisions and cannot be held liable for:

  • Customs delays;
  • Additional customs charges;
  • Storage costs;
  • Confiscation;
  • Destruction of goods;
  • Import restrictions;
  • Delivery delays resulting from customs procedures.

No delivery date can be guaranteed when customs clearance is required.

Practical Advice

Before placing an order, customers are strongly advised to:

  • Verify their country's import regulations.
  • Verify whether the products may legally be imported.
  • Estimate any customs duties or taxes.
  • Contact their local customs office if necessary.

By completing a purchase, the customer expressly acknowledges and accepts all provisions contained in this section.

7.2 Delivery & Inspection

All deliveries require a signature unless otherwise specified by the carrier.

Upon receipt, the customer must immediately inspect the parcel.

If the parcel appears damaged, opened or tampered with:

  • Take photographs before opening;
  • Report the issue immediately to the carrier;
  • Contact EuroCandyBox without delay;
  • Retain all packaging materials.

Failure to report visible transport damage promptly may affect the carrier's ability to investigate the claim.

7.3 Delivery Times

Delivery times displayed on EuroCandyBox.com are estimates only.

Although EuroCandyBox makes every reasonable effort to dispatch orders promptly, delivery times may be affected by circumstances beyond our control, including:

  • Customs clearance;
  • Carrier delays;
  • Weather conditions;
  • Peak shipping periods;
  • Public holidays;
  • Incomplete or incorrect customer information;
  • Force majeure.

EuroCandyBox cannot be held liable for delays resulting from these circumstances.

If delivery cannot be completed because the customer is absent or fails to cooperate with the carrier, any reshipment will be at the customer's expense.

8. Right of Withdrawal (EU Consumers)

EU consumers have a 14-day withdrawal period starting from receipt of goods, except for sealed items unsealed after delivery for health/hygiene reasons and perishable goods liable to deteriorate rapidly.

To exercise this right, email us or use the return form. Refunds are issued within 14 days of receipt of returned goods (or proof of reshipment), including initial delivery charges. Return shipping costs are borne by the customer.

9. Returns (Non-Customs Issues)

For returns unrelated to customs (e.g., wrong item, visible defect): contact us within a reasonable time with your order number, photos and description. Upon validation, we will arrange replacement or refund according to the situation and applicable law.

10. Warranty

Products are warranted against hidden defects rendering them unfit for intended use. Please notify us promptly and return the affected item. Refunds for warranted items are processed within 14 days of receipt.

11. Limitations of Liability

The Seller’s obligations are obligations of means. The Seller is liable only for fraud or gross negligence. If gross or fraudulent fault is proven, recoverable damages are limited to direct financial loss and shall not exceed 75% (excl. VAT) of the amount effectively paid by the customer for the relevant order. Indirect, consequential, or non-pecuniary damages (loss of enjoyment, lost profits, etc.) are excluded.

12. Force Majeure

The Seller shall not be liable for failures caused by events beyond reasonable control (including third-party decisions affecting performance).

If performance becomes impossible or unduly onerous due to such circumstances, the parties will negotiate in good faith to adapt the contract; absent agreement within a reasonable time, either party may terminate without compensation.

13. Miscellaneous

  • Images may differ from delivered items; labels/packaging may change. If in doubt, please contact us before ordering.
  • Customer reviews may be displayed after moderation. We may display a buyer’s first name and city near product descriptions; we undertake not to use this information for other purposes.
  • The invalidity of any provision shall not affect the validity of the remaining provisions.
  • We may update these Terms; the version online at the time of order applies.

14. Governing Law & Jurisdiction

Sales via the Website are governed by Belgian law. Any dispute regarding the validity, interpretation, or performance of these Terms is subject to the exclusive jurisdiction of the courts of Verviers (Belgium).

15. Complaints

If you have a complaint regarding our services, please contact us at info@eurocandybox.com.

Last updated: September 4, 2026